Versand
Thank you for visiting and shopping at TATOceramika.
Domestic and International Shipping Policy
Shipment processing time
All orders are processed within 3-7 business days of receipt. Orders are not processed or shipped from Saturday through Sunday, or holidays in Poland.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates
Worldwide economic shipping is free in our shop. You can however choose express shipping starting from 30 USD. Exact prices for express shipping are listed in the table below.
Maximum of 2 sinks can be sent in one package. If you order more than 2 sinks (in one order), we will have to ship it in more than 1 package.
| Destination country |
Express Shipping fee |
|---|---|
| United States |
30 USD for 1 sink in a package 40 USD for 2 sinks in a package |
| Canada |
30 USD for 1 sink in a package 40 USD for 2 sinks in a package |
| European Union | Express Shipping not available |
| United Kingdom | 20 USD for 1 sink in a package 25 USD for 2 sinks in a package |
| Australia and New Zealand | 80 USD for 1 sink in a package 90 USD for 2 sinks in a package |
| Other countries | 30 USD for 1 sink in a package 40 USD for 2 sinks in a package |
Shipping time
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
TATOceramika is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
TATOceramika is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
TATOceramika will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible. Alert us at tatoceramika@gmail.com in that case.
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.